FAQ

Q: Will you install a machine for free if I buy my mix from you? A: Each distributor selects programs to participate in at the local level. While getting a machine for free may sound like a good idea the mix price is marked up to pay for the equipment. No equity in the equipment is ever gained and the premium mix price reduces profits. If you change to a different mix company you lose the freezer too. An alternative program is to lease a freezer. Once the equipment is paid for your profit margin goes up. Mixes can be selected to fit the consumer trends in each area with the freedom to change brands as needed.

Q: If I get a pump machine, won't that increase my profits? A: This is a common misconception, that increasing overrun will increase profits, it does not. Overrun is the amount of air incorporated into the mix while your product is being made in your Taylor Equipment. What a pump machine will do is give your servings and customers less mix in their ice cream if you chose to puff up your product past the medium overrun ranges. Overrun affects the taste; color and mouth feel of a given product. Increasing overrun in a product will lessen the flavor and color and give a light, fluffy texture. Decreasing overrun heightens flavor and color, and tends to be more refreshing to the mouth. The proper overrun should be determined by taste and visual appearance for consumer preference based on the mix you select. All ice cream & frozen yogurt have overrun. Soft serve or shake equipment with air/mix pumps  (pressurized) provide the ability to regulate the amount of air from low to high overrun.  The overrun in gravity fed equipment cannot be adjusted; it manufactures ice cream at a medium overrun level. Taylor offers both pressurized and gravity equipment to assure we can provide what is best for your application. One is not better than the other, the type of product you want to serve and the production you will need for your business will determine which is best for you and your business.

Q: Can I get a service or operator's manual from you? A: Operator's manuals are available from your local Taylor distributor. Service manuals are provided to factory-trained technicians.

Q: I need service on my machine; who do I call? A: Contact our service department at 1-800-633-1157.

Q: How do I obtain a current price list? A: Contact our Sales Department for assistance with model selection, leasing information, and pricing.

Q: Who do I call to fax me or email me a spec sheet? A: Call 1-800-633-1157 to have a spec sheet faxed.  PDF version of Taylor equipment specifications may also be downloaded by simply selecting the model number at the upper left corner of this page. This file format requires Adobe Acrobat Reader to view or print. To download the latest version of this software, go to www.adobe.com and download it for free.

Q: Are leasing programs available? A: Leasing programs are available through our Sales Department. Please call: 1-800-633-1157 to speak with a sales representative in your area.

Q: My electrician is here to wire for my equipment; what power will my freezer need? A: Electrical specifications for new equipment are shown on the back of the spec sheet. Always refer to the data label of the unit to be installed for exact electrical specifications.

Q: Do you supply the mix as well as the machine? A: Taylor develops alliances with many mix companies, the sales representative in your area can recommend mixes to match your business needs. Please call Sales Department at (1-800-633-1157) to speak to a sales representative to recommend the best food distributor for your particular needs.

Q: Can I make my own soft serve mix? A: While some remote areas in the world may choose to make their own soft serve mix, problems with separation and product breakdown usually cause headaches. Dairies and mix companies have the expertise to make soft serve mixes with the proper balance of sweeteners, emulsifiers and stabilizers to produce quality soft serve and shake. Powdered mixes are also available, which can be reconstituted with water.

Q: What if I have my own maintenance person service my equipment? A: Taylor's warranty is valid only if service is performed by a factory-trained, authorized service technician.

Q: Can I buy direct from the factory? A: No, Taylor utilizes a worldwide distributor organization to sell and service all Taylor equipment.